Effective Date: 20 October 2026
AOB Maverick, a brand operated and governed by AOB India Private Limited, is committed to providing participants, applicants and website users with a reasonable mechanism for raising genuine grievances relating to its programmes and services. This policy explains how grievances may be submitted, reviewed and resolved.
1. What May Be Raised as a Grievance?
A grievance may relate to matters such as:
- admissions;
- programme administration;
- payment or billing discrepancy;
- access to a paid programme;
- faculty or session scheduling;
- programme delivery;
- community misconduct;
- harassment;
- privacy or personal-data concerns;
- website or technology access;
- certificates;
- unauthorised use of programme material;
- service-related communication; or
- another genuine concern concerning AOB Maverick.
2. What is Not Normally a Grievance?
The grievance process is not intended to convert matters governed by published policies into discretionary claims.
For example, the following will ordinarily be handled under the relevant published policy rather than treated as independent grievance grounds:
- a refund request contrary to the Refund & Cancellation Policy;
- non-attendance by a participant;
- dissatisfaction because a particular commercial result was not achieved;
- a request for guaranteed employment, revenue, funding or business success;
- reasonable rescheduling of a session;
- reasonable faculty substitution; or
- disagreement with a lawful academic or administrative decision.
However, a participant may still raise a grievance if they believe the relevant policy has been incorrectly applied.
3. How to Submit a Grievance
A grievance should preferably be submitted by email to digital@aobmaverick.com
The communication should include, where applicable:
- participant/applicant name;
- registered email address;
- registered mobile number;
- programme/cohort;
- relevant transaction or invoice reference;
- clear description of the concern;
- relevant date(s);
- names of persons involved, where applicable; and
- supporting documents, screenshots or communication.
The subject line may state:
“Grievance – [Participant Name / Programme]”
4. Acknowledgement
We will ordinarily acknowledge receipt of a properly submitted grievance within 3 business days.
An acknowledgement does not necessarily mean that the grievance has been accepted as valid.
5. Review and Resolution
The grievance will be reviewed by the appropriate AOB Maverick/AOB India team.
Depending on the matter, we may:
- review programme records;
- examine payment information;
- review communications;
- speak with relevant staff or faculty;
- request additional information from the complainant;
- review session or platform records where lawfully available; and
- consider the applicable Terms, policies and programme communication.
We will endeavour to provide a substantive response within a reasonable period, ordinarily within 15 business days, although complex matters may require additional time.
6. Urgent Matters
Concerns involving immediate safety, threats, harassment, cybersecurity, suspected fraud or significant privacy incidents may be prioritised.
Where necessary, access to groups, platforms or accounts may be temporarily restricted while a serious matter is reviewed.
7. Fairness and Confidentiality
Grievances will be handled with reasonable fairness and confidentiality.
Information will be shared internally only with persons who reasonably need it to review or resolve the issue, or where disclosure is required by law.
The identity of a complainant cannot always be kept confidential where investigation or legal compliance requires disclosure.
8. False or Abusive Complaints
Participants are encouraged to raise legitimate concerns without fear of retaliation.
However, knowingly false allegations, fabricated evidence, threatening communications or repeated abusive misuse of the grievance process may itself be treated as misconduct.
9. Grievances Concerning Other Participants
AOB Maverick may investigate complaints relating to another participant's conduct.
However, disciplinary action taken against another individual, if any, may remain confidential.
The complainant may therefore not necessarily receive details of internal action taken.
10. Refund-Related Grievances
Refund and cancellation requests will be considered according to the published Refund & Cancellation Policy.
Submitting a grievance does not by itself create an entitlement to a refund.
Verified duplicate payments, billing errors, Company cancellation or another circumstance expressly covered by that Policy will be handled accordingly.
11. Privacy Grievances
Concerns regarding personal data, privacy, unauthorised communication or data correction may also be submitted through this grievance mechanism.
The Company may request identity verification before acting on requests involving personal information.
12. Escalation
If a complainant reasonably believes that an initial grievance response has overlooked material information, they may request one internal review by replying to the grievance response and clearly stating:
- why the response is disputed; and
- what relevant information was allegedly overlooked.
Repeated submissions of substantially the same grievance without new information may be closed.
13. External Legal Rights
This internal grievance process does not prevent a person from exercising any statutory or legal remedy available to them under applicable law.
Nothing in this Policy is intended to exclude rights that cannot lawfully be excluded.
14. Governing Framework
Grievances relating to AOB Maverick may also be governed by the applicable:
- Terms & Conditions;
- Privacy Policy;
- Refund & Cancellation Policy;
- Admissions & Enrolment Policy;
- Community Guidelines; and
- programme-specific written terms.
These documents should be read together.
15. Grievance Contact
For any grievances, send mail to digital@aobmaverick.com.
Jurisdiction: Hyderabad, Telangana, India, subject to applicable law.